Cancellation Policy

Your order can only be cancelled if it is not shipped yet. To cancel, please contact our customer support team on support@core-concept.in. In the event of a valid cancellation, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged. 

Orders once shipped cannot be cancelled.

Refund Policy

Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product delivery An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.

Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, we (Core Concept) will proceed to inspect the same and validate the claim.

Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be shipped back to you.

If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.